Effective Date: November 8, 2026
This Shipping Policy applies to all orders placed on www.hodetrade.com, the official e-commerce platform operated by HODETRADE SAS, your trusted provider of durable, space-saving home storage small tools designed to clear all home clutter and turn every tight corner of your living space into a calm, organized zone. We have built our full logistics system to make sure every ordered item, from our honeycomb drawer organizers, expandable wooden drawer dividers, underbed storage containers to multi-function hooks and travel organizer products, can be delivered to your hand smoothly in a safe and timely manner. By completing your order checkout on our website, you confirm that you have fully read, understood and agreed to all terms outlined in this policy.
1. Order Processing Timeline
All orders submitted on www.hodetrade.com will be reviewed and processed within 1 to 2 business days after your payment is confirmed. Our working hours are 9:00 to 18:00 from Monday to Friday, excluding official public holidays in France. Orders placed after 16:00 on business days, or placed on weekends and public holidays, will be arranged for processing on the next following business day. Before we ship out your parcel, our quality control team will double check your ordered home storage products, confirm no manufacturing defects, ensure all accessories and original packaging are complete, to make sure you receive items in perfect condition.
You will receive an automatic order confirmation email sent to your provided email address right after your payment goes through, and another notification email immediately after your parcel is dispatched, which comes with the full valid shipping tracking number you can use to monitor the real time movement of your package. If you find any information on your order confirmation is incorrect, such as mismatched shipping address, wrong selected product specification, please contact our customer support team immediately via [email protected] or call +33 982252657 to make adjustment before your order enters the shipping processing flow.
2. Shipping Regions and Delivery Timeframes
We currently provide standard tracked shipping services to all regions in the European Economic Area, as well as to most mainstream international regions, with different estimated delivery windows for different destination areas:
- Metropolitan France: Standard shipping takes 2 to 5 business days after the order is dispatched, and we offer free standard tracked shipping for all orders over 35 Euros to this region.
- European Union and other EEA member countries: Standard tracked shipping takes 3 to 7 business days after dispatch, free shipping is available for orders over 55 Euros.
- Other international non-EEA regions: Standard international tracked shipping takes 7 to 15 business days after dispatch, the exact delivery time may vary slightly due to local customs clearance procedures and regional logistics arrangements.
Please note that the estimated delivery time we list is the reference timeframe calculated from the day your parcel leaves our warehouse, not the day you place the order. Unpredictable situations including extreme bad weather, local public health emergencies, unexpected logistics network delays or customs inspection requirements may lead to a small extension of the actual delivery period, and we will proactively send you notification updates once our team detects any delay that may affect your parcel.
3. Shipping Fees
All shipping fees are calculated automatically at the checkout page based on your selected destination country/region, the total weight and volume of the home storage products in your cart, and the shipping method you choose. No hidden extra fees will be added after you complete the payment for your order. For orders that do not meet the free shipping threshold, the corresponding standard shipping fee will be clearly displayed for your confirmation before you confirm and submit your payment. For international shipments outside the European Economic Area, you may be required to pay applicable import duties, local consumption taxes and customs clearance processing fees regulated by your local government authority when the parcel arrives at your destination country. These extra charges are under the full responsibility of the recipient, and HODETRADE SAS has no control over these charges, cannot predict the exact amount of these fees, and will not be liable for any of these costs. We recommend you check the local import policy and related fee rules of your country before placing an order.
4. Parcel Delivery Rules
Our selected logistics courier will deliver your parcel to the exact shipping address you filled in during checkout. Our standard shipping service includes one free delivery attempt at your provided address. If no one is available to receive the parcel at the time the courier arrives, the courier will leave a delivery notice at your doorstep, and you can follow the instructions on the notice to arrange a redelivery, or pick up the parcel at the nearest designated local pickup point of the courier within the specified storage period. Please make sure you provide an accurate, complete and reachable shipping address, and leave a valid contact phone number at checkout so that the courier can reach you smoothly when delivering the parcel. If the parcel is returned to our warehouse by the courier because of wrong address you provided, unsuccessful multiple delivery attempts, or you fail to pick up the parcel at the pickup point within the required time, you will need to bear the cost of the second re-shipping if you still want to receive your ordered home storage products.
5. Damaged or Lost Parcel
Once your parcel is marked as successfully delivered by the courier system, please sign for the parcel after carefully checking the outer packaging integrity. If you find the outer packaging of the parcel is severely damaged when you receive it, please refuse to sign for it, and contact our customer support team immediately. For very few extremely rare situations that your parcel is confirmed lost by the logistics courier during transit, our team will immediately launch a full investigation with the logistics provider, and we will work with you to arrange a full re-shipment of your ordered storage products at no extra cost to you, or issue a full refund of your order amount if you no longer need the items, which strictly follows our return and refund policy requirements.
6. Contact Information
If you have any questions, requests or concerns related to shipping for your order, you can reach our support team through the following official channels at any time:
- Company Name: HODETRADE SAS
- Official Website: www.hodetrade.com
- Contact Email: [email protected]
- Contact Address: 8 Rue du Faubourg Poissonnière, 75010 Paris, France
- Contact Phone Number: +33 982252657
Our customer service team will respond to your shipping related inquiry within 2 working days, and we will provide you with timely help to make sure you can get your high quality home storage tools as scheduled.