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Refund and Returns Policy

Effective Date: November 8, 2026

This Refund and Returns Policy applies to all purchases made through the official e-commerce platform www.hodetrade.com operated by HODETRADE SAS. We specialize in durable, space-saving home storage small tools including drawer dividers, multi-functional hooks and travel organizer products, and we are fully committed to delivering quality items that help you clear all home clutter and refresh your living space into a calm, clutter-free zone. This policy outlines all standardized rules for return, replacement and refund applications, with clear clarification that pure refund requests without product return are not supported, to ensure fair and transparent transaction rules for both our customers and our team. By placing an order on our website, you fully acknowledge and agree to all terms laid out in this policy.

1. Core Rule: No Pure Refund Without Product Return

To protect the legitimate rights of both parties of the transaction, HODETRADE SAS strictly does not accept any “refund only” requests that do not require you to return the purchased product to us. No matter what situation you encounter with your order, you cannot unilaterally apply for a full or partial refund without sending the corresponding purchased item back to our designated return address. Any application for direct refund without product return will be rejected directly by our customer support team. This rule applies to all product lines on www.hodetrade.com, including all drawer dividers, underbed storage solutions, wall hooks, travel organizers and other home storage tools we sell.

2. Eligibility for Return Application

You are qualified to submit a valid return application within 30 calendar days after you receive your ordered product, only if your application meets one of the following conditions:

  1. The product you receive has manufacturing defects, such as unpolished burrs on the wooden drawer dividers, broken locking latches on the underbed storage boxes, or damaged structures of the travel organizer bags that affect normal use.
  2. The product we shipped is obviously wrong, for example you ordered the bamboo drawer dividers but received a set of S shaped hooks, or the size and specification of the item you received does not match the product details shown on our website page.
  3. The product you received is severely damaged during the delivery process, which makes it completely unable to perform its original storage organizing function.

Please note that returned items must remain in original unused condition, with all original labels, packaging, user manuals and attached accessories intact. We do not accept returns of products that have been assembled, modified, stained with obvious oil stains or suffered artificial man-made damage caused by improper use after you receive the goods.

3. Return Processing Steps

  1. Before you send any product back, you must first contact our customer support team to submit your return application. You can reach us via email [email protected], call us at +33 982252657, or send letters to our office address 8 Rue du Faubourg Poissonnière, 75010 Paris, France. You need to provide your order number, photos of the problematic product and a detailed description of the issue you encountered.
  2. Our support team will review your application within 3 working days, and send you the official designated return address along with follow-up operation guidelines after your application is approved.
  3. You need to carefully pack the product you are returning, send it to the address we provided, and keep the valid shipping tracking number. After we receive your returned package and complete the inspection of the item to confirm it meets the return eligibility requirements, we will proceed with the follow-up processing.
  4. You can choose between two processing methods after your returned item passes our inspection: you can get an equivalent store credit that can be used for any new purchase on www.hodetrade.com, or you can choose to exchange for the correct non-defective product that matches your original order, or replace it with another storage organizer product of the same value. The full refund to your original payment account will only be issued under the circumstance that the defective product cannot be repaired or replaced, and we confirm the situation after comprehensive verification, which still requires you to send the original product back first.

4. Non-eligible Situations for Return and Refund

Under the following circumstances, your application for return will not be approved:

  • You submit your application more than 30 calendar days after you have signed for receipt of the product.
  • The product damage or functional problem is caused by your personal misoperation, improper storage, artificial modification or disassembly after you receive the item.
  • You cannot provide sufficient photos or videos to prove that the product problem exists when you receive the package.
  • You fail to send the product back to our designated address after your return application is approved within 14 calendar days without prior notice to our support team for extension.

5. Contact Information

If you have any questions, disputes or consultation needs about this Refund and Returns Policy, please feel free to contact us through our official channels at any time:

  • Company Name: HODETRADE SAS
  • Official Website: www.hodetrade.com
  • Contact Email: [email protected]
  • Contact Address: 8 Rue du Faubourg Poissonnière, 75010 Paris, France
  • Contact Phone Number: +33 982252657

Our customer service team will respond to your inquiry within 2 working days, and we will work closely with you to find the most proper solution for your situation under the framework of this policy.